Customer Service Representative
Seaford, NY Seaford, NY Full-time Full-time $18.
13 - $20.
00 an hour $18.
13 - $20.
00 an hour 2 days ago 2 days ago 2 days ago Job description We are UNIVERSE HOME SERVICES, a Long Island proud local business, assisting homeowners with their HVAC, Plumbing, and Electrical needs for over 68 years throughout Nassau and Suffolk counties.
We are consistently growing in services, employees, and customers, and with that growth we have maintained valued employees for over 20 years! We offer competitive hourly pay.
Opportunity for job growth within the company, continual training, positive and supportive work environment.
Come for a job and stay for a career! GENERAL
Job Description:
The customer service representative will be the first point of contact, responsible for delivering best-in-class customer support experience.
Listen to customer concerns, answer customer questions, and provide information about the company's services.
Displays a courteous and empathetic attitude to all customers.
DUTIES AND
Responsibilities:
Answer high volume of calls in our call center, assist customers with scheduling service calls and estimate appointments.
Review phone messages and professional emails.
Document all inquiries, requests, resolutions, and follow up tasks.
Daily contact with customers Keep customers informed of appointments/scheduled times.
Some data entry.
QUALIFICATIONS FOR THE JOB:
High school or equivalent.
Minimum of 1-2 years of customer service experience.
Punctual.
Enjoys talking to customers.
Solid computer skills.
Must be able to multitask, prioritize and manage time effectively.
Great telephone skills.
Excellent verbal and listening skills.
Be a team player.
REQUIREMENTS AND SKILLS:
High School Diploma or equivalent.
Ability to explain technical information to customers.
Strong listening and communication skills.
Teamwork oriented.
Displays excellent patience.
What can we do for you:
Provide stability - Year-round work.
We have been in business for 68 years! Continual training - Opportunities for job growth within the company Positive and supportive work environment.
Company Benefits package.
Weekly pay.
Job Type:
Full-time Pay:
$18.
13 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Office Ability to commute/relocate:
Seaford, NY 11783:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Work Location:
In person Displays a courteous and empathetic attitude to all customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
13 - $20.
00 an hour $18.
13 - $20.
00 an hour 2 days ago 2 days ago 2 days ago Job description We are UNIVERSE HOME SERVICES, a Long Island proud local business, assisting homeowners with their HVAC, Plumbing, and Electrical needs for over 68 years throughout Nassau and Suffolk counties.
We are consistently growing in services, employees, and customers, and with that growth we have maintained valued employees for over 20 years! We offer competitive hourly pay.
Opportunity for job growth within the company, continual training, positive and supportive work environment.
Come for a job and stay for a career! GENERAL
Job Description:
The customer service representative will be the first point of contact, responsible for delivering best-in-class customer support experience.
Listen to customer concerns, answer customer questions, and provide information about the company's services.
Displays a courteous and empathetic attitude to all customers.
DUTIES AND
Responsibilities:
Answer high volume of calls in our call center, assist customers with scheduling service calls and estimate appointments.
Review phone messages and professional emails.
Document all inquiries, requests, resolutions, and follow up tasks.
Daily contact with customers Keep customers informed of appointments/scheduled times.
Some data entry.
QUALIFICATIONS FOR THE JOB:
High school or equivalent.
Minimum of 1-2 years of customer service experience.
Punctual.
Enjoys talking to customers.
Solid computer skills.
Must be able to multitask, prioritize and manage time effectively.
Great telephone skills.
Excellent verbal and listening skills.
Be a team player.
REQUIREMENTS AND SKILLS:
High School Diploma or equivalent.
Ability to explain technical information to customers.
Strong listening and communication skills.
Teamwork oriented.
Displays excellent patience.
What can we do for you:
Provide stability - Year-round work.
We have been in business for 68 years! Continual training - Opportunities for job growth within the company Positive and supportive work environment.
Company Benefits package.
Weekly pay.
Job Type:
Full-time Pay:
$18.
13 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Office Ability to commute/relocate:
Seaford, NY 11783:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
2 years (Preferred) Work Location:
In person Displays a courteous and empathetic attitude to all customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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