Level I Support Technician

Job Description

Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 39+ years in business!  We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting to our valued clients in the northeast.  Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking an IT Support Technician

This position is based in Nassau County, NY. 


  • Handles all incoming calls to the help desk via phone, email & walk-in

  • Monitor and follow up calls in help desk queue

  • Monitor and follow up calls in email queue

  • Provide support for hardware/software issues over the phone and in person

  • Follow up to closed tickets to ensure customer satisfaction

  • Provide resolution and assistance to Windows XP & 7 related problems

  • Provide resolution and assistance to Apple users

  • Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems

  • Log all calls into Ticketing System

  • Document and assign call tickets to related IT groups for further support


  • A+ certification

  • Apple support experience preferred

  • 1-2 years experience in hardware and software support

  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

  • Excellent customer service skills

  • Excellent verbal and written communication skills

  • Ability to work independently and as part of a team

  • Strong knowledge of Windows operating systems: Windows XP & 7

  • Ability to troubleshoot hardware and software problems

  • Knowledgeable on software installations

  • Knowledge of the Internet and Microsoft Office

Custom Computer Specialists Offers:

  • Competitive salaries

  • Comprehensive benefits including:

    • Medical and dental plans

    • Company Paid Vision and Short and long term disability plans

    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

    • 401K with employer match

    • Tuition reimbursement

    • Onsite Fitness Center (or gym membership reimbursement for client based employees)

    • Company paid life Insurance

    • Paid holidays and vacation

    • Technical certification gift card rewards program


Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success!  We are great place to start your IT career!


Apply Now! 


Custom Computer Specialists is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.




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