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Business Development (BDC) Appointment Coordinator - Toyota of Massapequa

OUR BDC Representatives earn a salary PLUS commissions with many opportunities for advancement!!!
The Business Development Center (BDC) Representative is the first person our customers speak to in our Internet and phone customers. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.
Responsibilities include:
Answering all incoming calls to the department and scheduling appointments
Answering all internet inquiries to facilitate appointments into the dealership
Making phone calls to customers after visiting the showroom to find out about their experience
Making outbound calls to our current customers to remind them of lease termination or equity positions in retail vehicles
Benefits:
40 Hour work week
Hourly salary PLUS commission
Paid training
Brand new state of the art facility
-Medical, Dental & Vision (after 90 days of employment)
-401K
-Paid vacation
-Discounted vehicle purchases
Requirements:
Basic phone & computer skills
Must have a clear, articulate and pleasant speaking voice
Must be a genuine people person
Customer service and/or telephone contact experience
Must be dependable reporting to work every day on time.
Must be friendly and upbeat and like talking on the phone helping people find answers to their questions.
Ability to address and answer customer requests via phone and e-mail skills.
Strong organizational skills and the ability to effectively multi-task
Excellent written and oral bi-lingual communication skills a plus.
Excellent follow-up skills
Dependable and compliant in following assigned work schedule which will include evening and Saturday hours.
We want to hire only the best so you must pass a drug test and a background check.
RESPONSIBILITIES
Maintains accurate sales documentation
Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Performs other duties as assigned
Helps customer with vehicle selection and promotes model options and features, value-add products and services.
Helps customer with vehicle selection and promotes model options and features, value-add products and services via phone, email, text or chat.
QUALIFICATIONS
Previous sales experience a plus (any industry)
Professional appearance and demeanor
Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
Must be a "people person" but still know how to control the conversation
Must have an excellent attendance record and a commitment to being on time
Must be able to pass a drug test and a background check
Basic computer and internet skills
BENEFITS
Competitive Pay Plans
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision

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